Customer Service

Shipping & Delivery

We at AmerockDecor do our best to have orders processed and shipped to customers as fast as possible. Our standard shipping method is UPS or FedEx Ground, with a delivery time of up to 5 days, and a lead time of between 2 to 5 days before it ships. We offer free ground shipping for orders over $90.00 and we charge $6.99 for smaller orders in order to cover some of the shipping expense.

Returns & Replacements

To return a product, you must email us for a Return Authorization number (RA#) or calling toll free our Customer Service at (718) 747-8573. You can only request a RA# within 30 days after you receive shipment. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused and/or subject to a 50% restocking fee. You must return products within 30 days after the RA# is issued. Items must be returned unused and in their original packaging as shipped by Any items returned in packaging other than the original packaging will be refused. In the event of a returned item the customer will NOT get credit for the initial free shipping and it is the customers responsibility to ship the product back to us via any common carrier insured. There is a 25%-50% restocking fee on merchandise returned for any reason other than a product defect or damage. Custom orders can not be returned. At the time you place your order we will notify you if the item is a custom order. If you have any further questions regarding shipping or returns, please email us
There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage. Any items that are returned without a return authorization will be charged 50% restocking fee. Returns received 30 days after an RA is issued will incur a 50% restocking fee.

Payment, Pricing & Promotions

AmerockDecor are here to provide customers the lowest price possible together with great customer service. You will have to add the item to the shopping cart in order to see the actual best price, since we're not allowed to advertise our prices for less than allowed by Amerock.