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Privacy Policy, Terms & Conditions

This privacy policy sets out how AmerockDecor.com uses and protects any information that you give when you use this website. AmerockDecor.com is committed to ensuring that your privacy is protected. We ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. AmerockDecor.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Safe Shopping Guarantee

Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.

We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Returns & Replacements

To return a product, you must email us for a Return Authorization number (RA#) or calling toll free our Customer Service at (718) 747-8573. You can only request a RA# within 30 days after you receive shipment. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused and/or subject to a 50% restocking fee. You must return products within 30 days after the RA# is issued. Items must be returned unused and in their original packaging as shipped by AmerockDecor.com. Any items returned in packaging other than the original packaging will be refused. In the event of a returned item the customer will NOT get credit for the initial free shipping and it is the customers responsibility to ship the product back to us via any common carrier insured. There is a 25%-50% restocking fee on merchandise returned for any reason other than a product defect or damage. Custom orders can not be returned. At the time you place your order we will notify you if the item is a custom order. If you have any further questions regarding shipping or returns, please email us sales@amerockdecor.com.

Restocking Fee

There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage. Any items that are returned without a return authorization will be charged 50% restocking fee. Returns received 30 days after an RA is issued will incur a 50% restocking fee.